Refund & Return Policy
Refund & Return Policy – Craneaholics
Effective Date: 4-8-26
At Craneaholics, we stand behind our products and aim to ensure customer satisfaction.
1. Returns Eligibility
To qualify for a return:
- Item must be unused, unworn, and in original condition
- Return request must be made within 7 days of delivery
- Proof of purchase is required
2. Damaged or Defective Items
If your item arrives damaged or defective:
We will:
- Replace the item, or
- Issue a refund at our discretion
3. Non-Returnable Items
We do not accept returns for:
- Worn or used items
- Final sale items
- Custom or limited-edition drops (unless defective)
4. Refund Process
Once approved:
- Refunds are issued to the original payment method
- Processing time: 5–10 business days
Shipping costs are non-refundable unless the error was ours.
5. Exchanges
We may offer exchanges depending on:
- Inventory availability
- Product condition
6. Return Shipping
- Customer is responsible for return shipping costs unless defective
- We recommend using a trackable shipping service
7. Contact
All return requests must be sent to:
Aulton@craneaholics.us
